Refund Policy

The Explorer plan is free and requires no payment. No refund applies.

All paid subscriptions are billed monthly in advance and renew automatically until cancelled.

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period — you retain access to paid features until then.

Because our tools deliver value immediately upon use (AI-generated outputs are produced and delivered in real time), we generally do not offer refunds for partial billing periods.

However, we want to be fair:

• If you are charged after a failed cancellation attempt due to a technical issue on our end, we will issue a full refund for that charge.
• If you were charged for a renewal you did not intend and you contact us within 48 hours of the charge, we will review your request and issue a refund where appropriate.
• If you experience a material service outage or defect that prevents you from using the tools you paid for, contact us and we will work with you to make it right, which may include a prorated refund or account credit.

Active Operator subscribers can buy optional one-time packs of Studio Credits. Purchased credits do not expire while your account exists. They are used after your monthly credits, and they can be used only while your subscription is active. If your subscription ends, your purchased credits stay on your account and become usable again when you resubscribe.

Because credits are delivered immediately, credit packs are generally non-refundable once their credits have been used. If you contact us about a pack whose credits you have not used, we will review your request and issue a refund where appropriate.

When a pack is refunded, its credits are removed from your balance. If some of those credits were already used, the used amount is recorded as a balance adjustment that is deducted from your next credit pack. We never charge your payment method for it.

If you want to close your account while you still have unused purchased credits, contact us first so we can resolve any refund before the account is closed.

Email us at NOVA_AI_Digital@pm.me with the subject line “Refund Request.” Include your account email and a brief description of the issue. We aim to respond within 2 business days.

We encourage you to contact us before initiating a chargeback with your bank or credit card company. We are committed to resolving billing issues promptly and fairly.

We may update this Refund Policy from time to time. The updated version will be indicated by the “Last updated” date above.

Email: NOVA_AI_Digital@pm.me

Mail: 8401 MAYLAND DR STE A, RICHMOND, HENRICO COUNTY, VA 23294 USA